CLIENT SERVICES AGREEMENT
Tiny Kids Consulting LLC
Last Updated: 9/28/26
This Client Services Agreement (“Agreement”) is between Tiny Kids Consulting LLC, a New York limited liability company (“Tiny Kids Consulting,” “we,” “us”), and the individual accepting this Agreement (“you,” “Client”). By checking the acceptance box during booking, you agree to this Agreement, the Liability Waiver, our Terms of Use, and our Privacy Policy. If this Agreement conflicts with the Terms of Use with respect to the services, this Agreement controls.
1.1 Educational services only. Tiny Kids Consulting provides educational consulting services for expecting and new parents. Our services consist of general education, information, and expectation-setting drawn from publicly available guidance, including from sources such as the American Academy of Pediatrics (AAP). Our services are not medical services.
1.2 No medical advice; no physician-patient relationship. We do not provide medical advice, diagnosis, treatment, clinical assessment, or care for you or your child. No physician-patient relationship, and no other clinical or professional healthcare relationship, is created by booking, purchasing, or participating in any session, by completing any questionnaire, or by any communication with us. The founder’s professional credentials do not change the nature of these services.
1.3 Not a substitute for pediatric care. Our services are not a substitute for care by your or your child’s physician. You agree to maintain a relationship with a pediatrician or other qualified healthcare provider for your child and to direct all questions about your child’s health, symptoms, growth, feeding adequacy, or medical needs to that provider.
1.4 Emergencies. If you believe you or your child may be experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use our services, our website, or any communication channel with us to seek emergency help. We do not monitor communications for urgent matters.
1.5 No guaranteed outcomes. We do not guarantee any particular result, including with respect to feeding, sleep, soothing, or your or your child’s wellbeing or development. Educational information is general in nature and may not apply to your circumstances.
2.1 Eligibility. Services are available only to adults age 18 or older who reside in the United States. Sessions are conducted with the adult Client. Services are provided to you, not to your child.
2.2 Accurate information. You agree to provide accurate, current, and complete information when booking, including truthful and complete responses to our pre-session questionnaire and screening questions. We rely on your responses in agreeing to provide services.
2.3 Right to decline or discontinue. We may decline to provide, or may discontinue, any session or service, before or during the session, if we determine in our discretion that our educational services are not appropriate for your circumstances, including based on your questionnaire responses or on information shared during a session. If we decline or discontinue a service under this Section for reasons other than your breach of this Agreement, we will refund the fee paid for the unperformed service.
2.4 Redirection. If during any session a topic arises that requires individualized medical judgment about your child, we will identify it as such and direct you to your pediatrician or other appropriate provider. That redirection is part of the service, not a deficiency in it.
3.1 Scheduling. Sessions are conducted virtually through the video platform identified at booking. You are responsible for a functioning device, camera, microphone, and internet connection.
3.2 Payment. Fees are as displayed at booking and are payable in full at the time of booking. Payments are processed by a third-party processor and subject to its terms.
3.3 Session length. Sessions begin and end at their scheduled times. A session that starts late because of your late arrival still ends at its scheduled end time.
3.4 Baby Registry Safety Review. For the Baby Registry Safety Review, you must provide your registry link at the time of booking, the registry may contain no more than 150 items, and the booking must be made at least 72 hours before the session to allow time for review. The review addresses general safety considerations and published safety standards; it is not a certification that any item is safe or appropriate for your child.
4.1 Cancellation and rescheduling by you. You may cancel or reschedule an individual session at no charge by providing notice at least [48] hours before the scheduled start time. Cancellations with less than [48] hours’ notice receive [a credit toward a future session, valid for 12 months / a refund less a $[___] late-cancellation fee]. Notice is given through the booking platform or by email to info@tinykidsconsulting.com.
4.2 No-shows. If you fail to join a session within [15] minutes of its scheduled start time without prior notice, the session is treated as a no-show and the fee is forfeited, except as required by law.
4.3 Cancellation by us. If we cancel or need to reschedule a session, you may choose a full refund or a rescheduled session at no additional charge.
4.4 Packages. The Prenatal and Postpartum Consultation Package consists of two sessions. Each session is subject to this Section 4 individually. If you cancel the package before the first session with the notice required by Section 4.1, you receive a full refund; after the first session has occurred, the refund is the package price less the standalone price of the completed session.
4.5 Group sessions. Cancellation terms for group sessions are set out in the Group Session Addendum.
You may not record, photograph, screenshot, stream, or otherwise capture any session, in whole or in part, by any means, without our prior written consent. This protects the privacy of all participants and our intellectual property. We do not record individual sessions. Violation of this Section is a material breach and grounds for immediate termination of the session without refund.
All session content, handouts, guides, checklists, and other materials provided to you are owned by Tiny Kids Consulting LLC or its licensors. You receive a limited, personal, non-transferable license to use them for your own household’s non-commercial use. You may not reproduce, distribute, publish, sell, or create derivative works from them, and you may not use them to train any artificial intelligence system.
Our collection and handling of your information, including questionnaire responses, is described in our Privacy Policy. Please do not submit medical records to us and do not include detailed medical information in booking forms beyond what the questionnaire requests.
To the fullest extent permitted by law, the total aggregate liability of Tiny Kids Consulting LLC and its members, officers, and personnel arising out of or relating to the services or this Agreement will not exceed the amounts you paid to us for the services giving rise to the claim in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages. Nothing in this Agreement limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.
You agree to indemnify and hold harmless Tiny Kids Consulting LLC from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your materially false or incomplete responses to our screening questions or questionnaire, or your breach of this Agreement.
10.1 Informal resolution first. Before filing any claim, you agree to contact us at info@tinykidsconsulting.com describing the dispute and to allow 30 days for informal resolution.
10.2 Arbitration. Any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as set out in full in Section [11] of our Terms of Use, which is incorporated into this Agreement by reference. Either party may instead bring an individual claim in small claims court. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
10.3 Claims period. Any claim arising out of or relating to the services or this Agreement must be brought within one year after the claim accrues, to the extent permitted by law.
10.4 Governing law and venue. This Agreement is governed by New York law. Any proceeding not subject to arbitration will be brought in the state or federal courts located in Nassau County, New York, except that small claims and arbitration venue follow Section 10.2.
This Agreement, together with the Liability Waiver, the Terms of Use, the Privacy Policy, and, for group sessions, the Group Session Addendum, is the entire agreement regarding the services. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect. We may assign this Agreement in connection with a sale or reorganization; you may not assign it. Our failure to enforce a provision is not a waiver. You accept this Agreement electronically, and your electronic acceptance has the same force as a signature.
